Returns
We will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. Within 14 days, orders may be returned and we will issue a refund. To send the item back please visit the Return Portal and fill in your order number and e-mail address to receive further instructions. Return costs are not covered by Nowruz

·      All products must be returned within 14 days after the delivery.

·      All products must be unworn and unwashed.

If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by our warehouse. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.

Returning your order at the Nowruz office
Orders placed online can be returned in our Apeldoorn Wilmersdorf Office for a refund. Refunds will only be given on items returned within 14 days after the delivery.

Late or Missing Refunds
In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email info@scnowruz.com.

Standard Refund Method
Refunds will be issued the same method of payment and the same credit or debit card as the original purchase. Shipping charges and sales tax on shipping are not refundable.

Faulty Items
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Nowruz and will be judged in a reasonable way. If you have received an item that is faulty, or the incorrect item in your delivery, we will help you rectify this as soon as possible. To send the item back please visit the Return Portal and fill in the last 6 digits of your order number and e-mail address to receive further instructions.

Return costs for faulty items are covered by Nowruz. We will issue a refund for the damaged goods and you can make the order again or we can offer to exchange the faulty item(s.

Damaged goods during shipment
Make sure you check your item(s) once you receive your package. Any harm from delivery must be accounted for to us within 14 days after the delivery. In the event that you get your item(s) and it has been damaged during shipment, please visit the Return Portal and fill in the last 6 digits of your order number and e-mail address to receive further instructions.

Return costs for faulty items are covered by Nowruz. We will issue a refund for the damaged goods and you can make the order again or we can offer to exchange the faulty item(s).